Helpdesk & Service Tickets
SOLVIS Healthcare Asset & Facility ManagementHelpdesk & Support Tickets 3 All Tickets
Track service tickets, assign engineering technicians, and record diagnostic work orders.| # | Title & Description | Priority | Status | Assigned Technician | Asset | Created Date | Actions |
|---|---|---|---|---|---|---|---|
| #1 |
ICU Bed 1 Patient Monitor intermittent SpO2 probe disconnect
The pulse oximetry sensor on HOSP-BIO-042 intermittently loses signal and triggers false alarms during clinical shifts. Cable was inspected and requires sensor replacement.
Dr. Sarah Jenkins • Intensive Care Unit (ICU)
|
Urgent | In Progress |
Tariq Ziad
BIOMEDICAL
|
HOSP-BIO-042
Philips Healthcare
|
Nov 11, 2026
|
|
| #3 |
Central UPS backup battery bank periodic maintenance required
Annual battery impedance test and load bank inspection scheduled for central facilities UPS unit HOSP-FAC-001.
Abbas Al-Amiri • Facilities & Maintenance
|
Medium | New |
Fadi Kabbani
GENERAL
|
- |
Nov 13, 2026
|
|
| #2 |
Cardiology Clinic HP Workstation blue screens on PACS image retrieval
When opening high-resolution DICOM angiograms from the PACS server, workstation HOSP-CLN-104 locks up and crashes with kernel memory fault. Need memory test and OS update.
Dr. Sarah Jenkins • Cardiology
|
High | In Progress |
Ahmed Mansour
IT
|
HOSP-CLN-104
HP Enterprise
|
Nov 12, 2026
|